For future travel rebooking:
- If the travel dates for your Delta Vacations package were within the impacted dates and you’d like to rebook your vacation, we’ve issued a temporary Global IT Outage travel waiver to allow customers to make a one-time change to their itinerary: the fare difference for customers will be waived when rebooked travel occurs on or before August 4, in the same cabin of service as originally booked.* Rebooking will be permitted only for the same hotel and room category.
- Customers who request a one-time itinerary change are not eligible for a refund.
- After making this one-time change, other changes will only be permitted in accordance with Delta Vacations' Cancellation Policy.
*When rescheduled travel occurs beyond 2024年8月04日, the airfare change fee will be waived. ただし、運賃の差額はお支払いいただく必要があります。全旅程は航空券の有効期限(発行日から 1 年間)内に終了してください。このガイドラインに従って旅程の変更ができない場合、お客様はご予約をキャンセルのうえ、元の航空券の発券から 1 年以内に、航空券の未使用部分の金額を新しいチケットの購入に使用することができます。新しい旅程には、該当する変更手数料と運賃差額がかかります。最終の旅程を航空券の有効期限までに終了してください。
For cancellations and refunds:
AFFECTED PACKAGES
Delta Vacations bookings packages which include a Delta-operated flight packages which include a Delta-operated flight
影響の及ぶ旅行日
July 19- 28, 2024
払戻し
- For travel packages occurring during the impacted travel dates, customers, may cancel the unused portion of their package and request either:
- To cancel your impacted Delta Vacations booking, call 1-800-800-1504. For other inquiries, email customercare@deltavacations.com.
a. A Delta Vacations travel certificate for the value of the unused portion of the package; or
b. A refund to the original form of payment for the unused portion of the package.
As a reminder, Delta Vacations’ standard cancellation policy will apply for all packages with traveling occurring before July 19 or after 2024年7月28日.
Hotel, transportation and meal expenses incurred as a result of a flight disruption within the control of Delta Air Lines may be eligible for reimbursement under Section 12 of the Delta Customer Commitment and Contract of Carriage. If you are a resident of the U.S. and its territories or Canada, use Delta’s form to submit a reimbursement request for hotel, transportation and/or meal expenses you incurred due to a flight disruption within Delta’s control.