Exit Israel Refund or Compensation Request
補償
In addition to a refund request for your unused ticket, you can request reimbursement for incurred expenses or monetary compensation if you've experienced any of the below trip disruptions:
- If you were involuntarily placed in a lower class of service than originally purchased
- If your flight was canceled
- If your flight was delayed more than 8 hours
- If your flight's scheduled departure moved forward more than 8 hours
- If your flight was overbooked and you were involuntarily denied boarding
払い戻し
You may request a refund for any unused portion of your ticket if you've experienced any of the below trip disruptions and you chose to receive a refund instead of an alternative flight:
- If your flight was canceled
- If your flight was delayed for more than 8 hours
- If your flight's scheduled departure moved forward more than 8 hours
- If your flight was overbooked and you were involuntarily denied boarding
リクエストの処理
対象となる補償の申請は、受け取り次第、内容を検討し、お客様に処理状況をお知らせいたします。For eligible refund requests, the estimated processing times may take up to 45 days from written application and will vary depending on your method of payment:
- 7 business days for credit or debit purchases
- 20 business days for cash or check purchases
Please allow up to 2 billing cycles for your refund to be displayed on printed statements. International refund may take longer due to local banking procedures.
旅行会社から航空券を購入し、ご利用フライトが上述した影響を受けた場合、払い戻しや補償の申請について旅行会社に直接お問い合わせください。For tickets purchased from an airline other than Delta, please contact that airline directly.
To further review your rights per Israel's Aviation Services, please access these resources:
申請を送信する
If you’re ready to request a refund or compensation for a travel disruption originating in Israel, click the button below and select "Submit Feedback" to provide the necessary information about your recent trip disruption. 申請内容を確認し、処理状況をお知らせいたします。
発生したご旅行のトラブルについて、フィードバックを送信してください。