Delta Vacations Change & Cancellation Policies

We get it: Plans can change, whether you want them to or not. If you need to adjust or cancel your vacation, we're here to help. Below you can learn more about change/cancellation fees or penalties you may incur and other important information. You can also call our vacation experts for assistance at 1-800-800-1504.

Want to avoid the hassle of change/cancellation fees and penalties? You can add a Travel Protection Plan to your vacation package before you go and enjoy peace of mind no matter what happens with your trip.

キャンセル/変更手数料

表示しているすべての手数料は1名様あたりの料金です。
ご予約の種類および組み合わせ
ご出発の31日以上前
ご出発の11~30日前
ご出発の4~10日前
ご出発の0~3日前
ホテル
ALL HOTELS* (EXCEPT THOSE LISTED BELOW OR OTHERWISE LISTED AS NONREFUNDABLE AT PURCHASE)
違約金なし
(in package with air)
または
$50 Penalty (without air)
 
100ドル - すべての目的地
200ドル - 米国
およびカナダ 400ドル - その他の目的地
払い戻し不可
SANDALS RESORTS, BEACHES RESORTS**, ALL TAHITI HOTEL/RESORTS, AND OUTRIGGER CONDOMINIUMS^
ご到着の30日前以降のキャンセルは払い戻し不可。
払い戻し可能なその他の項目(レンタカー、ツアーなど)
違約金なし
払い戻し不可
払い戻し不可のその他の項目およびトラベル・プロテクション・プラン 
Nonrefundable, some exceptions may apply to the Travel Protection Plan Part B policy of our Travel Protection Plan.
AIR
No change or cancel fees for Delta and JV Partners marketed and operated flights.

*California hotels are subject to a different cancellation policy. Hotels in California can be cancelled without penalty for at least 24 hours after the reservation is confirmed, if the reservation is made 72 hours or more before the time of check-in.

**At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.

*** Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting 2024年10月28日, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by messaging us or contacting a Delta Vacations specialist at 1-800-800-1504. The nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.

Cancellation & Change Policy Terms & Conditions

  • Less than 31 days from departure: Travelers who cancel a trip will receive a credit in the form of a Delta Vacations travel certificate equal to the amount paid, less any applicable cancellation fees and nonrefundable components.
  • More than 31 days from departure: If a traveler cancels a trip 31 or more days before departure that traveler will receive:
    (i) a credit in the form of a Delta Vacations travel certificate equal to the required deposit amount minus any cancellation fees and nonrefundable components, and
    (ii) a refund to the original form of payment for the amount paid in excess of the minimum required deposit.
  • Refund order of operations: In the event of a refund pursuant to Delta Vacation's policy for changes or cancellations where multiple forms of payment were used and a refund to original form of payment is due, Delta Vacations will refund in the following payment order::
    1. First, to any airline credit applied to the airfare portion of the package (such as Delta-issued Transportation Credit Vouchers, Electronic Credit Voucher, Miscellaneous Charge Order, Delta Transportation Vouchers, and Electronic Denied Compensation Credit);
    2. Second, to any debit or credit cards or BNPLBuy Now Pay Later payments, in the order the payment was processed and accepted;
    3. Third, any miles back to the corresponding SkyMiles account, based on the blended average redemption rate of all miles payments;
    4. Fourth, any Delta Gift Cards;
    5. Fifth, to Delta Vacations’ vouchers
  • Regardless of cancellation timing, if a refund is due to a Delta Vacations travel certificate, any such credit will be refunded to the original Delta Vacations travel certificate, less applicable cancellation fees and other nonrefundable components, and will be subject to the original travel certificate expiration date. In the event the original certificate has expired, no refund will be processed. Otherwise, Delta Vacations certificates will have an expiration date one year from the issue date.
  • All travel certificates issued are name-specific and only valid for the applicable traveler(s) cancelled.
  • In the event of a partial cancellation of less than the entire booking party, the per person price of the package may be recalculated to reflect the updated number of travelers, which could result in a higher per person rate for the remaining travelers of the package. In that case, the amount refunded may not be proportional to the original per person price.
  • 「払い戻し不可のその他の項目」には、電車の切符、イベントまたはショーのチケット、テーマパークのパスなどが含まれます。

航空運賃

  • No change fees apply for Delta marketed and operated tickets purchased for travel from the U.S. to all destinations worldwide, excluding Basic Economy fares and nonrefundable tickets. If the change results in ticket being exchanged for another ticket in a lower value, the credit will be refunded in the form of Delta Vacations travel certificate subject to a one-year expiration date. For tickets issued by air carriers other than Delta (i.e., tickets with code 006), change fees will vary based on airfare rules.
  • In the event of a traveler no-show for a flight or in the event of a cancellation occurring after the flight departure time, the traveler will lose any remaining value of the booking.
  • Passengers will be eligible for additional flexibility for cancellations and refunds due to (i) schedule changes in U.S. originating and U.S. departing flights that result in arrival or departure 3+ hours earlier or arrival 3+ hours after your originally scheduled time for domestic flights, or 6+ hours for international flights, (ii) flight cancellations, (iii) flight number changes, (iv) downgrades to a lower class of service, (v) changes in origin or destination airports, (vi) an increase in the number of connection points, and (vii) a change in the accessibility of the aircraft. Starting 2024年10月28日, if you experience one of these events, you are eligible for a refund of the unflown portion of your ticket and any pre-paid seat upgrade or preferred seat, and can cancel or change your vacation package by contacting a Delta Vacations specialist at 1-800-800-1504 or message us. Note that the nonflight portion of your booking will remain subject to the cancellation and refund policy in the table above.

ホテル

  • A $50 nonrefundable deposit will be charged per person for booking without airfare, and will be forfeited in the event of a booking cancellation. Modifications to a booking will not result in an additional deposit.
  • Some hotels are nonrefundable; please refer to the chart above and review the specific details of your booking.
  • You acknowledge that the hotel reservation may be made by Travelscape, LLC.

*At Beaches Resorts, if the number of guests is reduced (regardless of age) in a room there will be a charge. If due to arrive within 15-30 days, the charge will be 50% of the purchase price for the individual(s) that cancel, or if due to arrive within 14 days the charge will be 100% of the purchase price for the individual(s) that cancel.


^Includes the following Outrigger Resorts and Hotels properties:

  • Oahu: Regency on Beachwalk Waikiki by OUTRIGGER; Waikiki Shore by OUTRIGGER – Condominium
  • Maui: Honua Kai Resort & Spa - Condominium; Napili Shores Maui by OUTRIGGER - Condominium; Palms at Wailea Maui - Condominium; Royal Kahana Maui by OUTRIGGER - Condominium; The Kapalua Villas – Condominium
  • Island of Hawaii: Fairway Villas Waikoloa by OUTRIGGER - Condominium; Royal Sea Cliff Kona by OUTRIGGER – Condominium

Hotel Changes: four or more days prior to departure

  • Customers may change to a different hotel or change rooms within the same hotel, subject to availability, and the change fee will be waived if the change results in additional hotel revenue being collected.
  • If the change does NOT result in an increase in hotel price, the fees above will apply.
  • Nonrefundable (NR) hotel fees (which includes Sandals Resorts, Beaches Resorts, All Tahiti Hotel/Resorts, OUTRIGGER Condominiums, and any other hotel otherwise listed as nonrefundable at purchase) cannot be waived, even when the change results in an increase in the hotel price.

Hotel changes: three or fewer days prior to departure

  • Customers may change room categories within the same hotel, subject to availability, and the change fee will be waived if the change results an increase in the hotel price.
  • Customers may choose to change to a different hotel, subject to availability. However, the hotel portion is nonrefundable, and customer is responsible for applicable rates for the new hotel.
  • 「払い戻し不可のその他の項目」には、電車の切符、イベントまたはショーのチケット、テーマパークのパスなどが含まれます。

デルタバケーションの予約に関するご利用規約

一般情報

  • 料金はすべて米ドルで表示されており、ご予約時に確定となります。
  • Prices include charges for planning, servicing and operating packages and are subject to change without notice.
  • 以下のものは料金に含まれません:passport and visa fees as required by arrival destination; some foreign departure taxes and other government-imposed charges; and MAY NOT include porterage, gratuities, resort fees, energy surcharges.
  • Delta Vacations is not responsible for personal injury or property damage caused by any negligent act or comission by the air carrier, hotel, or other suppliers of any of the services being offered in connection with this trip, unless there is negligence on our part. ただし、いかなる場合においても、当事者は派生的損害について責任を負わないものとします。デルタバケーションの担当者はデルタバケーションの従業員である場合や第三者の従業員である場合があります。デルタバケーションは、やむを得ない状況において代替の宿泊施設を提供する権利を有します。
  • デルタバケーションは、航空会社、バス会社、ホテルでお預かりしている間に発生したお客様の手荷物または所有物の紛失または破損について責任を負いません。
  • 各航空会社では手荷物許容量の制限が定められています。お客様は各社の許容量に従う責任があります。最大許容寸法/重量を超える手荷物については手数料が課される場合がありますので、出発空港の発券カウンターにてお支払いください。
  • 手荷物手数料のポリシーは航空会社によって異なります。View details on luggage fees by carrier.
  • ツアーを購入することで、お客様はデルタバケーションが旅行に関するEメールをお送りすることに同意したものとみなされます。
  • SkyMiles® account numbers must be applied to your booking prior to departure.
  • スカイマイル特典の航空券をご利用になるお客様はマイル加算の対象外となり、ボーナスマイルを獲得することはできません。
  • デルタバケーションはパッケージの内容や日程、オプション、ホテルを変更する権利を有します(必要な場合)。
  • 支払いが行われた時点で、該当するキャンセルおよび/または変更手数料が適用されます。料金は払い戻し不可である場合があります。
  • 規定およびポリシーの変更に伴い、追加料金(出国税、燃油サーチャージなど)が課される場合があります。
  • 確定済みのレンタカー予約についてお名前の変更をされる場合は、提示済みの料金が変更となる場合があります。

旅行に必要な各種証明書

  • Passengers 18 years of age or older are required to present one form of government-issued photo ID (such as a valid driver's license, and beginning 2025年5月07日, the license must be a REAL ID compliant driver's license), opens in a new window or two forms of non-photo identification, one of which must be state federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.
  • 市民権の証明:米国外から入国または帰国されるすべてのお客様は、適切な書類をご提示いただく必要があります。米国を含む各国ではそれぞれに異なる要件があり、要件は随時変更される可能性があります。適切な書類をお持ちいただくことはお客様の責任となります。For up-to-date entry requirements, see Help/FAQs. 米国市民以外のお客様も適切な書類の要件をご確認いただく必要があります。
  • For certain countries, a notaried consent from both parents or legal guardians) is required for children younger than 18 years old traveing alone, with one parent, or in someone else's custody; or a notarized birth certificane showing only one parent, a parent's death certificate, or a court onder of child custody MAY also be permissible. Passengers are required to check for proper documentation requirements Minors traveling alone must be met by an adult.
  • Heath Requirements: You are responsible for complying with the health requirements of the countries you intend to wish. 推奨されるまたは必須の予防接種については、かかりつけ医にご確認ください。

注:適切な書類をご提示いただけなかった場合、デルタバケーションは責任を負いかねます。Ineorrect documentation could result in denied entry and forfeiture of all monies paid.

航空輸送

  • すべての航空券はデルタバケーション発行のものである必要があります。
  • 航空運賃はお支払いを受領した時点で保証されます。
  • 大人の同伴なしの未成年者には制限が適用されます。Please contact Delta Vacations reservations for further information.
  • FAA regulations require that a separate seat be purchased for a child 2 years of age or older; a lap -heid child younger than 2 years old does require a purchased ticket for travel outside U.S. an 10% of the adult base fare, plus applicable taxes and fees.
    • 年齢確認のためチェックイン時に出生証明書をご提示いただく場合があります。
    • 合法的に乳幼児を膝の上に乗せてご旅行いただけるのは、15歳以上のお客様です。
    • 2歳未満のお子様は、大人1名様につきおひとりのみお連れいただけます。

空港とホテル間の送迎
If airfare was not purchased through us, and this vacation includes airport/hotel transfers, we must be advised of the fight numbers, fight arrival and departure times, and dates of travel, in order to arrange and provide your transfers. 必要な情報をお伝えいただけなかった場合は送迎をご利用いただけません。この場合、返金はいたしかねます。

ホテルでの宿泊およびアクティビティ

  • Delta Vacations cannot guarantee fulfilment of special arrangements or requests, such as adjoining rooms, special bed configurations or nonsmoking room.
  • Handicap accessibility varies widely between hotels in international destinations; although listed an handicap accessible, it may not be ADA (Americans with Disabilities Act) compliant. 各ホテルおよび客室のアクセシビリティについて詳しくは、デルタバケーションまでお問い合わせください。
  • バリアフリールームはリクエストベースでのみのお手配となり、空室状況によってはご利用いただけない場合もあります。
  • オプションの観光、エンターテイメントおよび/または送迎は、個別にはご購入いただけません。

レンタカーについてのご案内

  • Each rental day is based on a 24 hour rental period beginning at the time you pick up your car.
  • Drivers must have a valid driver's license held for at least one year, and be at least 25 vears old.
  • 国または車種によっては年齢の下限または上限が定められている場合があります。
  • 米国外では車の受け取り時にパスポートの提示が必要であることがあります。
  • ご予約時点では以下の料金は含まれておりません:Collision Damage Waiver, Personal Accident Insurance, Theft Protecton Coverage, gasoline, applicable taxes for optional services, local taxes, airport service charges, additional driver charges and drop-of charges.
  • 車の引き渡しに際しては、保険料を引き落とせるクレジットカードをご提示いただく必要があります。
  • その他の料金が適用される場合があります(適用される項目・金額は国によって異なります)。
  • Car rental companies or tour operators will not make partial refunds on unused services or apply any portion of the rental to charges for gasoline, insurance or damages

お支払いに関するポリシー

お支払いに関する標準ポリシー

  • 30日以内に出発されるご旅行のご予約:ご予約が確定した時点で全額をお支払いいただきます。
  • Domestic (US50) and Latin America Destinations: 41日後以降に出発されるご旅行のご予約:お支払いはデポジットおよび最終的なお支払いとして適用される場合があります。ご出発31~40日前のご予約:deposits are not permitted - full payment is required with 24 hours of booking.
  • All other Destinations: 31日後以降に出発されるご旅行のご予約:お支払いはデポジットおよび最終的なお支払いとして適用される場合があります。All payment information is required at the time of reservation; however, only the deposit will be charged upon confirmation of reservation; final payment will be charged 31 days prior to departure.
  • We accept the following forms of payment:
    • アメリカン・エキスプレス、Visa、MasterCard、ディスカバー、およびダイナースクラブ(カルテブランシェを含む) 
    • ご自身のスカイマイル会員口座のマイル
    • デルタバケーションのギフトカードまたは旅行証書
    • デルタ航空eギフトおよびギフトカード
    • Transportation Credit Vouchers (TV) issued by Delta Air Lines®, Electronic Credit Vouchers (ECV/E-TCV), Miscellaneous Charge Orders (MCO) or Electronic Denied Compensation Credits are accepted as forms of payment toward the flight portion of a Delta Vacations package, as long as travel begins on or before one year from the issue date and in accordance with terms and conditions on the certificate/voucher. ご利用可能なお支払いオプションは以下の通りです。
      • If Hold for 24 Hours is allowed, select that option, and call 1-800-800-1504 to confirm your reservation and apply payment.
      • If Hold for 24 Hours is not allowed, select Purchase Now, and call 1-800-800-1504 immediately to apply your travel certificate and receive credit.
  • In the event of a refund pursuant to Delta Vacation's policy for changes or cancellations where multiple forms of payment were used and a refund to original form of payment is due, Delta Vacations will refund in the following payment order:
    • First, to any airline credit applied to the airfare portion of the package (such as Delta-issued Transportation Credit Vouchers, Electronic Credit Voucher, Miscellaneous Charge Order, Delta Transportation Vouchers, and Electronic Denied Compensation Credit);
    • Second, to any debit or credit cards or Buy Now Pay Later payments, in the order the payment was processed and accepted;
    • Third, any miles back to the corresponding SkyMiles account, based on the blended average redemption rate of all miles payments;
    • Fourth, any Delta Gift Cards; and Fifth, to Delta Vacations' travel certificates

キャンセル&変更ポリシー
Fees may apply for changes or cancellations. Learn more about the Delta Vacations change and cancellation policy.

規定および制限

  • 規定およびポリシーの変更に伴い、追加料金(出国税、燃油サーチャージなど)が課される場合があります。
  • By purchasing, you agree to receive e-mails related to your trip with Delta Vacations.

予約ポリシー
予約に関する留意事項
複雑な要件または特別な要件が定められているため、現在以下のタイプのパッケージツアーは本ウェブサイトを通じてご予約いただけません。

  • 複数の都市でのご滞在を含むご予約
  • Hawaii reservations that include stays on more than one island.
  • Children younger than two years old, traveling within the U.S., with a parent or with an adult 18 years of age and older, can travel on the adult's lap free of charge, and can be added to your reservation by contacting us at 1-800-800-1504 once you complete your booking online. 2歳未満のお子様を2名以上お連れの場合、大人1名様が膝の上に乗せてご旅行いただけるのはお子様1名のみです。他のお子様については座席のご購入が必要になります。米国外へのご旅行では、2歳未満のお子様が座席を使われない(大人の方が膝に乗せて旅行される)場合、大人の基本運賃の10%の金額で航空券をご購入いただく必要があります。運賃には所定の税金および手数料がかかります。目的地に関わらず、ご予約の際は乳幼児をお連れになることをお申し出ください。
  • Upgrades to fare class after purchase
  • Reservations that require handicap or other special needs requests
  • A reservation with more than 4 rooms/suites/villas, or with more than 9 people, including more than 4 children
  • Reservations that include an escorted tour

上記いずれかに当てはまるご予約については、デルタバケーション(1-800-800-1504)までお電話ください。

ご注意:デルタバケーションでは、大人の同伴なしの未成年者(15歳未満)のご予約を承っておりません。

お支払い情報
すべてのデルタバケーションのご予約は米ドルでお支払いいただきます。クレジットカードまたはスカイマイル会員口座のマイルをご利用いただけます。クレジットカード(アメリカン・エキスプレス、MasterCard、Visa、ディスカバー、カルテブランシェを含むダイナースクラブ)またはスカイマイル会員口座の請求書発送住所は米国またはカナダ内である必要があります。ご利用可能なお支払いオプションは以下の通りです。

  • For reservations for travel within 30 days: ご予約が確定した時点で全額をお支払いいただきます。
  • Domestic (US50) and Latin America Destinations: 41日後以降に出発されるご旅行のご予約:お支払いはデポジットおよび最終的なお支払いとして適用される場合があります。ご出発31~40日前のご予約:deposits are not permitted - full payment is required with 24 hours of booking.
  • All other Destinations: 31日後以降に出発されるご旅行のご予約:お支払いはデポジットおよび最終的なお支払いとして適用されます。ご予約時にお支払い情報が求められますが、ご予約確定時にはデポジットのみが請求されます。最終的なお支払いはご出発の30日前に請求されます。

また、過去に発行済みのデルタバケーションの航空券、輸送クレジットバウチャー(TCV)/電子クレジットバウチャー(ECV/E-TCV)/Miscellaneous Charge Orders(MCO)などデルタ航空が発行したバウチャーまたは証書、電子的に拒否された補償クレジットをご利用になる場合は、トラベルアドバイザーにお問い合わせいただくか、以下のお手続きをお取りください。

  • デルタバケーション(1-800-800-1504)へお電話のうえご予約をお取りいただき、お支払いにデルタ航空発行の上記オプションをご利用になる旨をお申し出ください(これらはウェブサイトを通じてはご利用いただけません)。If these methods of payment are used, they must be the first form of payment on the booking and would be the first refunded in accordance with to our Change and Cancellation Policy.
  • Provide the reference number, certificate number and/or redemption code at the time of reservation (for
    electronic versions).
  • ご予約後5日以内に紙の書類(原本)をデルタバケーションまでお送りください(紙のバウチャー/証書の場合)。5日目を過ぎて届いた書類はお受け取りできません(書類はお客様に返却いたします)。

 

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